ALL SALE ITEMS ARE FINAL.
We don't accept exchanges or returns on sale items.
Orders ship from Brisbane, QLD, 4501 via Australia Post.
Orders are dispatched daily, Monday to Friday, excluding public holidays and are dispatched within 1-3 business days.
Jump the Queue & Priority orders are shipped/ready for pickup collection same day if placed before 11:30am.
Please note: During promotional periods or busy sale periods, regular dispatch may take longer. Please allow up to 10 days for dispatch.
AUSTRALIA
STANDARD SHIPPING:
$10.00
EXPRESS SHIPPING:
$15.00
JUMP THE QUEUE + EXPRESS SHIPPING:
$25.00
PICKUP (Brisbane QLD):
Free
DELIVERY TIMEFRAMES:
Standard Shipping:
Standard delivery is typically 2 to 6 business days for QLD, NSW, VIC and SA, and up to 7 to 10 business days for TAS, WA and rural or remote areas.
Express Shipping:
Express delivery is typically 1 to 3 business days for QLD, NSW, VIC and SA, and 2 to 4 business days for TAS, WA and remote areas.
Jump the Queue + Priority:
Get picked and packed right away before everyone else. Orders before 11:30am (aest) are processed same day.
UNITED STATES
STANDARD INTERNATIONAL SHIPPING:
$40.00
*All duties and tariffs are covered by Chasing Oso
DELIVERY TIMEFRAMES:
Standard Shipping:
Standard delivery typically takes between 10-20 days
REST OF WORLD
STANDARD INTERNATIONAL SHIPPING:
$15.00
EXPRESS INTERNATIONAL SHIPPING:
$30.00
JUMP THE QUEUE + EXPRESS INTERNATIONAL SHIPPING:
$40.00
*Please check your country’s import regulations before ordering, as your order may be subject to import duties, taxes or other fees.
DELIVERY TIMEFRAMES:
Standard International Shipping:
Standard delivery typically takes between 10-20 days
Express International Shipping:
Express International Shipping typically takes 3-10 days.
Jump the Queue:
Get your order sent right away before everyone else. Orders before 11:30am (aest) are sent express same day.
PICK UP FROM OSO HQ (Brisbane):
PICK UP ADDRESS:
1/555 Gympie Road
Lawnton QLD
Australia 4501
*Located down a service road at Lacey Lane (Our sister brand store)
OPERATING HOURS:
Mon - Fri - 7:00am - 2:30pm
Weekends - CLOSED
Public Holidays - CLOSED
Please wait until you receive a confirmation email confirming your order is ready for collection before arriving to pick up.
RETURNS:
All Sale items are final. We don't offer returns or exchanges on sale items.
You can read more about our returns policy here.
