FAQs

Chasing Oso orders are usually dispatched within 1–3 business days. The delivery estimates below apply after your order has been dispatched.

AUSTRALIA

FREE SHIPPING: 2–5 business days
STANDARD SHIPPING: 2–5 business days
EXPRESS SHIPPING & JUMP THE QUEUE: 1–3 business days

INTERNATIONAL

FREE SHIPPING: 10–20 business days
STANDARD SHIPPING: 10–20 business days
EXPRESS SHIPPING & JUMP THE QUEUE: 3–7 business days

Delivery times are a guide only and are calculated in business days, excluding weekends and public holidays. Once your order has been dispatched, delivery is in the hands of the postal service and occasional delays may occur that are outside of our control.

During sales, launches and promotional periods, please allow 3–5 business days for dispatch due to increased order volumes. Jump the Queue orders receive priority dispatch and are sent via Express Shipping.

Yes — free standard shipping on all orders over $100.

You don't need to create an account to shop with us but here's some perks if you do, plus it only takes seconds to create!

You can:

• Earn points through our Rewards Program and claim epic rewards.

• Check out faster when making a purchase

• Check the status of your orders

• See all of your past orders

• Store multiple shipping addresses

Chasing Oso accepts Master Card, Visa, AfterPay and PayPal and Chasing Oso Gift Cards.

To redeem discount or promotional codes they must be placed in the discount/gift card box at checkout, then click 'Apply'.

Once applied the discount will be visible in your cart. Discount Codes can not be used to purchase gift cards.

We understand that you may want to cancel your order after purchasing. 

In order to cancel your order for a refund please contact hello@chasingoso.com.

Please note we cannot cancel your order after it has been dispatched and you will have to arrange a change of mind return to our warehouse after you receive your order. See our change of mind returns policy here.

We sure do! Just follow the prompts when you get to checkout.

If you live locally to our Brisbane warehouse we offer a pick up service. For more details on how to arrange a pick up click here.

Upon dispatch of your order you will receive an email from Chasing Oso stating your tracking number.

Orders are shipped via Australia Post and can be tracked directly here.

If you have any concerns or troubles finding your tracking number please contact hello@chasingoso.com

United States: All applicable customs duties and tariffs are covered by Chasing Oso.

Rest of the World: Shipping charges cover the cost of delivering your order to your country only. Your order may be subject to customs duties, taxes or other import fees charged by your local government. These charges are the responsibility of the customer and are not covered by Chasing Oso.

As customs regulations and fees vary between countries, we recommend checking your local import requirements before placing your order.

If you have any questions, please contact hello@chasingoso.com.

Click here for all details in regards to cost of shipping.

We sure do! Chasing Oso ships to most countries in the world.

If you have any questions please contact hello@chasingoso.com.

If your order has not yet been received within the postage time frames outlined here, we ask that you kindly check the tracking information on your order.  Upon dispatch of your order you would have received an email stating your tracking number.

If the tracking on your order has had no movements or has been sent to or delivered to an incorrect area or address please contact us at hello@chasingoso.com and we will look into the matter immediately.

We are more than happy to combine multiple orders if they are purchased on the same day and as long as your first purchase has not yet been dispatched. Contact us via hello@chasingoso.com to arrange.

To view our change of mind/wrong fit policy click here.

We're more than happy to refund/exchange or credit items that are deemed faulty by Chasing Oso. Requests for faulty items must be made within 30 days of placing your online order.

If you believe your item to be faulty click please email hello@chasingoso.com

Chasing Oso promotional & discount codes are valid for a specific time frame only and cannot be used in conjunction with any other offer.

To redeem discount codes they must be placed in the discount box at checkout. Discount codes can not be used to purchase gift cards. Please note if you purchase something of lesser value than the value of the discount code the remaining amount will be forfeited and cannot be refunded, exchanged, credited or applied to another order and is not redeemable for cash. Current promotions and/or discount codes cannot be used on previously paid purchases.

GIFT CARDS
Gift Cards are digital only and no shipping is charged for purchases of gift cards. If gift cards are purchased in the same transaction as any other product, shipping will be charged as usual. After purchase of a Gift Card you will receive an email of your digital gift card and instructions on how to redeem it.

To redeem simply insert your gift card code into the discount box at checkout. Gift Cards have one (3 years) expiry from the date of purchase. Chasing Oso reserves the right to not honour a gift card exceeding its expiration date.

Don't stress if you forget your password. We'll send you a new one! Click on the account icon then click 'forget your password' . Type in your email address and your new password will be sent to your inbox.

To earn points on your order you must ensure you have created an account by clicking the 'Login' icon in the top corner of the website or inside the menu on mobile.

Follow the prompts to create an account. Make sure you are logged in to your account when placing your order.

View our Privacy Policy here.