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WRONG FIT OR CHANGE OF MIND RETURNS
At Chasing Oso we are more than happy to refund, exchange or credit garments due to incorrect fit or change of mind provided that the item is returned:
• in original condition
• unwashed
• unworn &
• all labels & tags still attached.
Please note, for all leotards customers must try on these garments wearing undergarments & ensure that the hygiene sticker is not removed. Unfortunately if removed, due to health reasons Chasing Oso cannot exchange, refund or credit leotards.
Goods must be returned within 14 days of receiving your purchase for a refund, exchange or store credit. For International customers we allow 30 days from receiving of your order. Returns received outside of our return period may not be accepted. Please keep in mind postage times when sending your items back and ensure the garments arrive at Chasing Oso’s office within the return time period.
Chasing Oso cannot be held liable for returns lost by the postal service. We recommend sending the returns using registered or tracked post. Unfortunately we don't offer free returns/exchanges & it is the customer’s responsibility to cover the cost of postage to & from our office for all exchanges.
RETURNS/EXCHANGES MUST INCLUDE:
• Note with full name, order number & address
• Name & size of design you are wishing to exchange for or instructions to issue refund or store credit
Please keep in mind some of Chasing Oso’s styles are limited edition & exchanges are subject to availability. If the item you are wishing to exchange for is not in stock we will contact you to choose a different style or issue a credit or refund.
Returns/exchanges are processed within 5 days of receiving your items. If your return/exchange is urgent please email hello@chasingoso.com.
Please send your items to the following address:
Chasing Oso
Attention: Returns
1/555 Gympie Rd
Lawnton, QLD
Australia, 4501
Chasing Oso does not offer refunds, exchanges or store credit on sale items. All sale purchases are final.
If you have any enquiries regarding our returns/exchanges policy, please contact us at hello@chasingoso.com.
